Oasis Ayurveda and Wellness

"Our bodies are made of 5 elements known as Panchamahabhutas - Water, Earth, Fire, Air and Space.
If the elements are organised and managed well, there will be health and balance".

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Terms and Conditions

 

Introduction

By booking, purchasing and using our services and goods, you are therefore agreeing to our Terms and Conditions.

 

As a complementary practitioner and therapist, I am not qualified to DIAGNOSE, CURE or TREAT any disease or illness.

Ayurvedic or natural practises, herbs, oils may be involved during our services, so it is important to understand that these are meants to help you with your health and well-being. We do not suppress individual symptoms but rather look at the whole person and advise you on how to remove toxicities and re-balance the body. However, each person is unique and has its own bio-individuality*, therefore some of the therapies and herbal remedies may not be suitable for everyone. On some occasion may even worsen acute conditions or cause reaction. Results may vary and we cannot guarantee any outcomes.

 

*What is bio-individuality?

Everyone’s body functions differently due to variations in genetics, epigenetics, and other individual factors like lifestyle, diet, sleep, exercise, stress levels, toxicities and environmental factors. All that creates unique biochemical makeup of each individual which reacts in different ways to various approaches. So, we try to look beyond one-size-fits all.

 

Client responsibilities

• Health Conditions:

We will provide a Client Intake Form to complete before your service to record any medical conditions, diseases or injuries that may affect your massage or treatment. You must disclose all health information, so that we can personalize your treatment/massage to your needs if necessary.

 

• Punctuality:

Please arrive on time. If you are running late, send us a text or call asap. We will try to accommodate you as best as possible but we may have to conclude your service at the scheduled finish time.

 

• Respecting boundaries:

We provide professional services, and we have the right to cancel the service immediately if there is any harassment, either physical, sexual or verbal. This could even result in a police report being filed if charges are deemed to be of a serious nature.

 

Payment Terms

All services need to be paid in full either at the time of booking or at the end of the service. We accept payments by card or cash. Our services cannot be covered by private health fund as natural therapies were excluded from private health cover insurance in 2019.

 

Cancellations and No show

We require minimum 24 hours‘ notice to cancel or reschedule a service. We do not offer refunds for cancelled bookings. Any cancellations must be communicated by email or over the phone (message or phonecall).

 

Health and Safety

A High Standard of personal hygiene is maintained here at Oasis Ayurveda and Wellness. We hold Personal and Public Liability Insurance to protect against various risks. Our duty of care is to ensure the safety of our clients as well as providing services to our highest standards and our best of knowledge of a truly integrative approach to natural health.

 

Collection of Data and Confidentiality

All client’s information is confidential and will be protected by Oasis Ayurveda and Wellness. Certain medical records might be released to third party, specialist or health practitioner whom client will agree that we refer to. We also might need to disclose client’s personal information if it is required by law. Client's information needs to be stored for 7 years, which is also required by law.

 

Gift Certificate

All sales of Gift Certificates are final and non-refundable; however, they can be transferred to another person for whatever reason. Due to reasonable circumstances, a voucher’s expiry date could be extended but this decision is solely up to owner of Oasis Ayurveda and Wellness. Please contact us before voucher expiry to extend its date. Booking or extending of the voucher after expiration is not permitted.

 

Client Consent and Waiver (this will be signed directly before service starts)

• If I (client) experience pain or discomfort during the session, I (client) will immediately inform my therapist. I (client) will not hold my therapist responsible for any pain or discomfort I (client) experience before, during or after the session.

• I (client) understand that the services offered today are not a substitute for medical care.

• I (client) understand that my therapist is not qualified to carry out a medical examination or provide a diagnosis, cure or treat and I (client) agree not to interpret their comments as medical advice.

• I (client) affirm that I (client) have notified my therapist of all known medical conditions and injuries.

• I (client) agree to inform the therapist of any changes in my health and medical condition. I (client) understand that there shall be no liability on the therapist’s part should I forget to do so.

• I (client) understand that treatment is non-sexual in nature.

• I (client) understand my medical information and treatment notes may be released to other third party, health practitioners whom I (client) agree for my therapist to refer me to.

• I (client) agree that my therapist will need to disclose my personal information, if required to by law.

• By signing this release, I (client) hereby waive and release my therapist from any and all liability, past, present and future relating to this treatment.

 

Conclusion

Thank you for choosing Oasis Ayurveda and Wellness. Each of our sessions is a sacred space, which is held with compassion, presence and deep respect. I look forward to welcoming you at my humble studio and to be in your service as a guide throughout your journey. If you have any questions regarding above terms and conditions, please contact us directly via oasis.veda.wellness@gmail.com.